Refund policy

Thank you for shopping at Mohkeytea.

If you are not completely satisfied with your purchase, we invite you to review our policy on refunds and returns. Because our return window is brief, we encourage you to inspect your items immediately upon delivery.

1. Return Timeframe

We have a strict 72-hour return policy, which means you have exactly 72 hours after the delivery of your item to request a return. If 72 hours have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be in the exact condition that you received it:

Unworn or unused
With tags (if applicable)
In its original, unopened packaging
Accompanied by the receipt or proof of purchase

3. Non-Returnable Items

Certain types of items cannot be returned. For health, safety, and hygiene reasons, we do not accept returns on perishable goods, including:

Tea, coffee, or any food and beverage products (unless the item arrived damaged or defective)
Custom products (such as special orders or personalized items)
Gift cards
Sale items or promotional items

4. How to Initiate a Return

To start a return within your 72-hour window, please contact us immediately at mohkeytea@gmail.com.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

5. Damages and Issues

Please inspect your order upon reception and contact us right away if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right. If you receive a damaged perishable item, please include a photo of the damaged product and packaging in your email.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item. We only replace items if they are defective or damaged upon arrival.

7. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.

If approved: You will be automatically refunded on your original payment method within 5-10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

8. Shipping Costs for Returns

Defective or Damaged Items: We will cover the return shipping costs.
Change of Mind: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.